Customer care can be defined as the ‘‘provision of service to customers before, during and after a purchase.” By extension, service is a series of activities designed to enhance the level of customer satisfaction. Understanding the importance of great service is essential for Diversey in creating real value. Over the last five years, the Diversey Technical Service team has been continuously growing in size and capability to support businesses across North America. The ability to provide transparent, dedicated and consistent service to our customers is paramount to both the Diversey company philosophy and our future as a trusted partner.
The Diversey 5 Star Service program, is a new and unique approach for our industry. The principle foundation of this program is the fact that Diversey is the only hygiene and sanitation chemicals provider with a service team that is not compensated based on sales, but on service excellence and customer satisfaction scores.
It works like this: after the completion of every service visit, customers are asked to complete a short survey. An online system will track answers and takes action according to a customer’s specific needs to make sure they receive the highest level of service.
The 5 Star Service program proves our commitment to transparency and our goal to provide the best service in our industry while ensuring that we are capturing the voice of the customer. Through our company’s mission, vision and values, Diversey aims to continue leading the way as a pioneer of outstanding customer service and quality assurance.